Cancellation, Refund & Credit Policy
At Perth Mobile First Aid, we understand that plans can change. We aim to keep our cancellation policy simple, fair and flexible for all bookings.
How Cancellations Work
Free rescheduling, training credits and a full refund if we cancel.
24 hours or more notice
Full training credit or free rescheduling.
Less than 24 hours’ notice
No training credit, but free rescheduling is available.
Student cancellations or non-attendance
Training credits may be issued for students unable to attend, provided we are notified before the trainer arrives.
Failure to attend without notice
No credit or free rescheduling.
Cancellation by us
Full refund or free rescheduling.
Exceptional circumstances
We understand emergencies happen and will consider exceptional circumstances individually.
Training Credits
Credits can be used towards future training with Perth Mobile First Aid. For corporate and group bookings, credits will be issued to the booking company or organisation rather than individual students.
We understand emergencies happen and will consider exceptional circumstances individually.
Australian Consumer Law
All cancellations, credits and refunds are subject to Australian Consumer Law. Nothing in this policy limits your rights under Australian Consumer Law.
Three Simple Steps
This policy applies to all bookings — private, group and corporate training.
Email us
Write to admin@perthmobilefirstaid.com.au with your name, your booking reference and the date of your session. The sooner you tell us, the more options you have.
Tell us what you need
Free rescheduling, or a training credit where this policy allows it. We will consider exceptional circumstances individually.
We confirm by email
Our administration team replies in writing so you have the change on record.
Cancellation FAQs
Can I get a refund or reschedule my booking?
Yes, provided you meet our refund policy. We offer free rescheduling at no extra cost to make unexpected incidents less painful, and for same-day cancellations there is no refund. We keep it simple and flexible: give us 24 hours or more notice and you receive a full training credit or free rescheduling. With less than 24 hours’ notice there is no training credit, but free rescheduling is still available. If we cancel, you receive a full refund or free rescheduling. Full details are in our Cancellation, Refund & Credit Policy.
How much notice do I need to give to cancel?
24 hours or more: full training credit or free rescheduling.
Less than 24 hours: no training credit, but free rescheduling is available.
No notice and no-show: no credit or free rescheduling.
What is a training credit?
A training credit can be used towards future training with Perth Mobile First Aid. For corporate and group bookings, credits are issued to the booking company or organisation rather than to individual students.
What if some students cannot attend on the day?
Training credits may be issued for students who are unable to attend, provided we are notified before the trainer arrives. Email admin@perthmobilefirstaid.com.au as soon as you know.
What happens if you have to cancel?
If we cancel, you receive a full refund or free rescheduling — your choice.
What if something unexpected happens?
We understand emergencies happen and will consider exceptional circumstances individually. Contact us at admin@perthmobilefirstaid.com.au and we will do our best to help.
How do I cancel or reschedule?
Email admin@perthmobilefirstaid.com.au with your booking details. We are happy to help. All cancellations, credits and refunds are also subject to Australian Consumer Law, and nothing in our policy limits your rights under it.
Need To Cancel Or Reschedule?
We’re happy to help! Contact us at admin@perthmobilefirstaid.com.au.