Frequently Asked Questions

Press any Book / request button, choose your course and either a scheduled session or “We come to you”, and send your request. Dates and times are subject to availability and confirmed by our administration team. Once we confirm, you receive an invoice; when your payment is received, you and each student are emailed the link to start the online learning.

No. Because we travel to you, every date and time is checked first. Your request is subject to availability and confirmation by our administration team — we email you when it is approved, or to suggest another time. Nothing is charged when you send a request.

After we confirm your booking we send an invoice with the payment details (bank transfer or a payment link). If you pay by bank transfer, send us your proof of payment. As soon as payment is received, the online learning link is emailed to you and your students.

Yes, provided you meet our refund policy. We offer free rescheduling at no extra cost to make unexpected incidents less painful. Same-day cancellations are not refundable.

Yes — we are completely mobile, so we can accommodate a wide range of situations: workplaces, schools, childcare centres, sporting clubs and homes. Group pricing starts at 6 students; fewer than that is private 1-on-1 training.

Yes, by appointment. A $220 surcharge applies per booking (not per student) for weekends or outside our standard training hours, Mon–Fri 6 am–8 pm. It is shown in your quote before anything is confirmed.

CPR — 12 months.
Provide First Aid — 3 years.

Typically yes, the same day. Please allow up to 24 hours, then contact us if there are any issues.

Certificates cannot be issued until the online learning and the class practical are both complete.

Yes. HLTAID009, HLTAID011 and HLTAID012 are nationally recognised, with certification issued through our partnered Registered Training Organisation once you successfully complete the course.

Yes. A Unique Student Identifier (USI) is required for all nationally recognised training in Australia. It is free and takes under 5 minutes at usi.gov.au.

Visit usi.gov.au and create your free USI in under 5 minutes. You will need an Australian ID document (driver’s licence, passport, Medicare card or birth certificate). Your USI stays with you for life.

Most courses include 2–4 hours of online pre-learning, which reduces face-to-face time. It is followed by a hands-on practical assessment with your trainer.

When your payment is received, you and every student are emailed a link to join your course on our online learning platform (irfa.au). Open the link, log in (or create your login if you are new) and start the theory at your own pace — before training day.

Please complete it beforehand: certificates cannot be issued until the online learning and the class practical are both complete. If you are running short of time, contact us as early as you can.

• Enclosed shoes
• Water bottle
• Appropriate, comfortable clothing suitable for floor-based practical activities (CPR involves kneeling)
• Your USI, if not provided already
• A valid form of ID — such as a current passport, WA driver’s licence, WA photo card or Australian state or territory proof of age card
• Your completed e-learning notification

All training equipment for the practical assessment is provided by us.

HLTAID009 Provide CPR covers CPR and safe AED use. HLTAID011 Provide First Aid covers common injuries and medical emergencies, including CPR. HLTAID012 is first aid for educators and carers working with children in an education and care setting. Not sure? Ask us and we will point you to the right one.

Allow 1–2 hours for CPR (HLTAID009), 1.5–2.5 hours for Provide First Aid (HLTAID011) and 1.5–3 hours for the education and care course (HLTAID012). Time varies with student numbers and current qualifications.

A room or area with enough clear floor space for everyone to practise on the floor. We bring the training equipment and set up on arrival.

CPR practice is floor-based and involves kneeling and compressions. Tell us about any injury or mobility need when you book so we can plan around it.

We are based in Canning Vale and, because we are mobile, we can service any area. Travel is free within 40 km of Canning Vale — see We Come To You for the travel fees beyond that, or call or email us for a free quote.

Group training is from $77 per student (minimum 6 people); private 1-on-1 training is from $137.50, with discounts for 2–4 people. Every price is on the Courses & Fees page.

Free within 40 km of Canning Vale. Beyond that: 41–50 km $27.50, 51–60 km $44, 61–80 km $66; over 80 km we quote.

Group pricing needs at least 6 participants. For fewer, our private 1-on-1 pricing applies, with built-in discounts when 2–4 people train together.